Monday, January 02, 2006

Toshiba, HCL announce new service initiative

On the occasion of the 20th anniversary of the first mass-marketed laptop, the computer systems division of Toshiba Singapore Pte Ltd provider of industry-leading portable computers in partnership with HCL, on Monday announced the new service initiative, "Talk-2-Toshiba", a simple 2-step process for users to instantaneously reach Toshiba directly for service support solutions.

Kick-starting the service in India, Rajendra Kumar, Executive Vice President, HCL Infosystems said, "HCL has a long track record of optimum service delivery to its cutomers and Toshiba, for a premium service like 'Talk to Toshiba', found an ideal partner in us. HCL's extensive service and support network spread in 16 locations across the country will ensure prompt service to all customers of Toshiba notebook computers."

Apart from product and technology innovation the key differentiator for Toshiba is its service offerings. The new service initiative, "Talk-2-Toshiba", is a single integrated services platform, with multi-language support and accessible anytime, anywhere in the world for users to pose queries such as, "my notebook is not working," or "where do I go to get the drivers?" through a live interaction with a Toshiba Global Support Center Agent. All a user requires is an internet access and a phone.

To activate this service, the user only requires accessing the Toshiba WEB address and a simple 2-step process to enjoy this call-back service:

Step 1: Visit

Step 2: Type your phone number in and click on the phone icon

Instantaneously, the phone will ring. Once the call is accepted, a Toshiba Global Support Center Agent will then speak to the user directly. Calls can be of warranty or services nature, or software or hardware issues related to Toshiba notebooks, tablet PCs and pocket PCs.

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